Robert L. Thornton’s Portfolio

Selected Work Samples

Clear, actionable documentation across cybersecurity and IT operations.

Professional Resume

Full work history, technical expertise, and selected project highlights.

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OWASP Cheat Sheet Edits

Before/after edits improving clarity, consistency, and usability in the OWASP Cheat Sheet Series.

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Solaris Upgrade SOP

Step-by-step upgrade paths with pre-checks, rollback, and validation for administrators.

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Ticket Management SOP

Procedures for creating, prioritizing, escalating, and resolving tickets across the lifecycle.

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Service Level Agreement (SLA) – Sample

Defines scope, responsibilities, metrics, and expectations; ITIL-aligned and audit-ready.

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Technical Services Catalog

Clear inventory of IT services with ownership, request paths, SLAs, and support models.

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